Last Updated: 12/11/2025
Welcome to SDA Store.
Your privacy and trust are extremely important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and Reserve Bank of India (RBI) guidelines for digital payments and data security.
By using our website (www.[yourdomain].com) or purchasing from SDA Store, you agree to this Privacy Policy.
1. Information We Collect
We collect information necessary to process your orders, improve services, and ensure compliance with regulatory obligations.
a. Personal Information
Name
Email address
Phone number
Billing and shipping address
Order and transaction details
b. Payment Information
Payment method, transaction ID, and amount
We do NOT store or have access to full card numbers, CVV, or banking credentials.
All payment data is processed through RBI-licensed and PCI-DSS compliant payment gateways that use tokenization and encryption.
c. Technical and Device Data
IP address
Browser type and version
Device information (OS, model)
Cookies and analytics data to improve website performance
2. How We Use Your Information
We use your personal information for:
Processing and delivering orders
Communicating about order updates, refunds, or support queries
Preventing fraud, unauthorized access, and illegal transactions
Complying with RBI, taxation, and regulatory requirements
Improving website performance, usability, and customer experience
3. RBI Compliance & Payment Security
In line with RBI’s Digital Payment Security and Payment Aggregator Guidelines, we strictly adhere to the following:
Authorized Payment Gateways Only:
All transactions are handled by RBI-authorized payment aggregators (e.g., Razorpay, Cashfree, PayU, etc.) that meet RBI circular DPSS.CO.PD.No.1102/02.14.08/2020-21.Data Localization:
Payment-related data is stored and processed only within India, as per RBI’s data localization directive (2018-19/153).PCI-DSS & Tokenization Compliance:
SDA Store does not store customer card or bank details.
Payments are tokenized and securely encrypted under PCI-DSS 3.2+ standards.
Only the gateway and authorized network entities can access sensitive data.
Customer Consent:
Transactions are initiated only after the customer voluntarily provides consent and authorization on secure payment pages.Dispute & Chargeback Management:
In case of disputes, we follow the RBI-approved chargeback and grievance redressal process through the payment gateway and respective banks.Refund Settlement:
Refunds (if applicable) are processed via the same payment method in accordance with RBI settlement timelines (generally within 7–10 business days).
4. Sharing and Disclosure
We do not sell, rent, or trade your personal information.
We may share limited data only with:
RBI-regulated payment aggregators/gateways for transaction processing
Courier/logistics partners for order delivery
Service providers who maintain strict confidentiality under NDAs
Law enforcement or government authorities when required by applicable law
All third parties are obligated to comply with RBI, IT Act, and SPDI Rules for handling sensitive data securely.
5. Data Retention and Deletion
Personal and transactional data are retained only as long as necessary to complete the transaction, comply with legal obligations, and resolve disputes.
Packaging and order proof videos/images are retained temporarily and deleted once the refund/return window (3 days after delivery) expires.
Payment-related data (transaction IDs, method, gateway confirmation) are stored securely for audit and compliance purposes only.
You may request deletion of your data (where permissible by law) by contacting us via email.
6. Data Security Practices
We use advanced security measures to protect your data:
End-to-end encryption (HTTPS / SSL)
PCI-DSS and ISO 27001-compliant server infrastructure
Access control with limited personnel permissions
Regular vulnerability scans and security audits
Periodic compliance reviews as per RBI and IT Act standards
⚠️ Despite our efforts, no method of electronic storage or transmission is 100% secure. However, we maintain reasonable safeguards in line with industry and RBI best practices.
7. Cookies Policy
We use cookies to:
Improve website functionality
Analyze site usage and performance
Enable cart and login features
You can disable cookies through your browser settings, but some functions may not work properly as a result.
8. Your Rights
You have the right to:
Access and review your personal information
Request corrections or updates
Request deletion (subject to legal/regulatory retention)
Withdraw consent for marketing communications
Contact us for any privacy-related concern
To exercise these rights, email us at [Insert support email].
9. Third-Party Links
Our website may include links to external websites.
SDA Store is not responsible for the privacy practices or content of those websites.
We recommend reviewing their privacy policies separately.
10. Grievance Redressal & Contact
If you have any privacy concerns, complaints, or wish to exercise your data rights, please contact our Grievance Officer:
📧 Email: info@skydroaqua.in
📞 Phone: +91 7205 47 0505
📍 Address: Bhubaneswar, Odisha- 751013
11. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in legal, technical, or operational requirements.
The revised version will be posted on this page with the updated “Last Updated” date.
Continued use of our website after updates constitutes acceptance of the revised Privacy Policy.
12. Governing Law
This Privacy Policy and your use of SDA Store are governed by the laws of India, and subject to the jurisdiction of the courts in [Insert City/State].
By using SDA Store, you confirm that you have read, understood, and agree to this RBI-Compliant Privacy Policy.