Shipping Policy – SDA Store

Last Updated: 12/11/2025

Thank you for shopping with SDA Store.
This Shipping Policy explains how we process, ship, and deliver your orders while maintaining full compliance with Reserve Bank of India (RBI) consumer protection and digital payment guidelines.

1. Order Processing Time

All orders are processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
You will receive an order confirmation and dispatch notification via email or SMS after your payment is successfully verified by our RBI-authorized payment gateway.

Note: Payments are securely handled through RBI-approved, PCI-DSS-compliant payment systems. SDA Store does not store any card, CVV, or sensitive payment information.

2. Shipping and Delivery

Domestic Orders (Within India)

Standard delivery time: 3–10 business days, depending on location and courier availability.
Delivery timelines are estimates and may vary due to courier delays, weather, or other logistical issues.

International Orders

SDA Store ships worldwide through trusted logistics partners.
International delivery timelines vary depending on the destination country, customs procedures, and courier partner.
The applicable shipping charges and estimated delivery time are displayed during checkout.
Customs duties, VAT, or import taxes (if applicable) are the responsibility of the customer.

Note: Once dispatched, tracking information will be shared via email or SMS. Delivery timelines are managed by third-party courier partners.

3. Packaging and Proof of Dispatch

To ensure transparency and avoid disputes:

Every order is recorded via video during packaging before dispatch.
The packaging video serves as proof of product condition and contents at the time of shipment.
SDA Store may share packaging videos or images with customers for verification, if required.
These videos are stored securely and deleted once the refund/return eligibility period (3 days post-delivery) expires, ensuring data privacy compliance.

4. Tracking Orders

Once dispatched:

Customers will receive a tracking ID and courier details through email or SMS.
Orders can be tracked on the courier’s official website using the tracking number provided.

5. Failed or Delayed Deliveries

While we strive for timely delivery, SDA Store is not responsible for delays caused by:

Courier or postal service disruptions
Customs clearance delays (for international orders)
Force majeure events such as strikes, weather issues, or lockdowns

In case of lost shipments or excessive delay, customers can contact our support team.
We will coordinate with the courier and payment gateway (as per RBI refund norms) to ensure resolution or initiate refund when eligible.

6. Damaged or Tampered Packages

If your package arrives damaged or tampered, please refuse delivery and immediately contact our support team.
If already accepted, customers must provide a clear, unedited unboxing video showing the issue.
Refunds or replacements are processed only after verification in accordance with our Refund & Returns Policy.

7. Incorrect Address or Failed Delivery Attempts

Customers are responsible for providing the correct shipping address and contact details.
If a delivery fails due to:

Incorrect/incomplete address
Unavailability at delivery location
Repeated courier attempts

then the package will be returned to SDA Store.
Re-shipping costs will be borne by the customer.

8. RBI-Compliant Payment & Settlement Clause

To comply with Reserve Bank of India (RBI) guidelines on digital payments and consumer protection:

Secure Payment Handling:
- All payments are processed via authorized, RBI-licensed Payment Gateways.
- SDA Store does not store card numbers, CVV, or payment details — all transactions are encrypted and tokenized per RBI’s circular on card data storage and tokenization.
Escrow & Settlement:
- Payments are temporarily held by our payment aggregator in an RBI-mandated escrow account until successful order dispatch and delivery confirmation.
- This ensures the buyer’s funds remain protected until the transaction is completed.
Refund Timeline:
- In the event of a failed delivery, damaged product, or cancellation (as per our Refund Policy), refunds are processed in compliance with RBI settlement timelines — typically within 7–10 business days of approval.
Chargebacks:
- Any chargeback or transaction dispute will be handled under RBI’s Payment Dispute Resolution Framework through the respective bank or payment gateway.
- Customers are expected to cooperate during the investigation process.

9. Compliance with Consumer Protection (E-Commerce) Rules, 2020

In line with RBI and Ministry of Consumer Affairs guidelines:

SDA Store ensures transparent communication of product price, shipping cost, and estimated delivery date before checkout.
Customers will receive clear updates about shipping status and delivery tracking.
All customer information and order records are stored securely and handled per our Privacy Policy.

10. Contact Information

For any questions regarding your order, shipment, or payment, contact us at:

📧 Email: info@skydroaqua.in
📞 Phone: +91 7205 47 0505
🕒 Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM

By placing an order on SDA Store, you acknowledge that you have read and understood this Shipping Policy and agree to all its terms, including those mandated under RBI’s Payment and Settlement Systems Guidelines.